Kayako Blog - Latest Comments

Re: How to Write a Compelling Customer Support Email

Chandan Kumar Singh — Wed, 13 Jul 2022 10:42:17 -0000

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Re: How to Write a Compelling Customer Support Email

Chandan Kumar Singh — Wed, 13 Jul 2022 10:41:18 -0000

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Re: 14 Steps to Create the Perfect Live Chat Customer Experience

Nadjemeddine Benallal — Mon, 14 Dec 2020 14:20:14 -0000

Thank you for sharing all this important informations

Re: 7 Ways to Get Better at Customer Service

Rita — Fri, 11 Dec 2020 02:13:23 -0000

The versatility of Live Chat is really what surprises me. I’ve seen it being used not only for customer support, but also as a tool to increase sales. Check out how to get started with Engati - http://s.engati.com/2r6.

Re: 5 Ways to Boost Marketing and Sales with Live Chat

Rita — Fri, 11 Dec 2020 01:49:47 -0000

This is a great post! The versatility of Live Chat is really what surprises me. I’ve seen it being used not only for customer support, but also as a tool to increase sales. Check out how to get started with Engati - http://s.engati.com/2r6

Re: 3 Ways Not to Use Canned Responses in Live Chat

Liza Bitonio — Sun, 01 Nov 2020 02:14:58 -0000

This summarized all of my trainings as a Live Chat Agent! So informative! Thank you!

Re: How An Automated Customer Service Email Saved Us 8 Unnecessary Replies

Jonty Lims — Thu, 29 Oct 2020 03:24:23 -0000

Very well written article. All the points mentioned in this article covers almost every information a reader wants about the technology. Good Job!

Re: How to Make Human-Friendly Customer Service Automation

Drishti Shah — Fri, 16 Oct 2020 13:34:43 -0000

While 95% of customer value high-quality customer support over speed, delivering both is vital in this competitive age. Integrating live chat into your CX strategy will be a game changer.

Re: 14 Steps to Create the Perfect Live Chat Customer Experience

Jonty Lims — Mon, 12 Oct 2020 03:25:28 -0000

Thanks for sharing informative content. I am glad that I have found something new here worth adding to my favorites.

Re: 14 Steps to Create the Perfect Live Chat Customer Experience

Drishti Shah — Mon, 05 Oct 2020 09:52:08 -0000

The landscape of customer experience has completely shifted. The harmony between a chatbot and a live agent is what will enhance customer experiences at the end of the day.

Re: How Small Teams Are Relishing the Benefits of Live Chat

Drishti Shah — Fri, 02 Oct 2020 00:44:24 -0000

The landscape of customer experience has completely shifted. The harmony between a chatbot and a live agent is what will enhance customer experiences at the end of the day.

Re: Improve Customer Experience with the Help of These 4 Teams

Brad Mathias — Mon, 21 Sep 2020 04:36:24 -0000

Great read! I believe that the landscape of customer experience has completely shifted. The harmony between a chatbot and a live agent is what will enhance customer experiences at the end of the day. I found an article on Engati that helped me put things into perspective

Re: Who Should Be Accountable for Customer Feedback Loops?

shariq kazmi — Wed, 16 Sep 2020 16:38:06 -0000

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Re: Who Should Be Accountable for Customer Feedback Loops?

shariq kazmi — Wed, 16 Sep 2020 16:32:37 -0000

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Re: 5 Ways to Boost Marketing and Sales with Live Chat

Brad Mathias — Tue, 15 Sep 2020 02:07:55 -0000

That’s an interesting perspective! I enjoyed the read. I found this article stating 16 reasons why you need to opt for live chat features with your chatbot. Hope it adds value!

Re: 7 Ways to Get Better at Customer Service

Ishita Intwala — Mon, 07 Sep 2020 09:12:51 -0000

With customer expectations being at an all-time high, chatbot and live chat are all the rage now. Here’s what you should know about chatbot marketing in detail. https://www.engati.com/blog...

Re: 10 Customer Service Skills Every Team Should Have

Anna Ivanova — Fri, 24 Jul 2020 12:59:08 -0000

Thanks for the information! It goes without saying that the success of any business depends on customer satisfaction. What are the main levels of help desk support for you to make sure you choose the right tools for your business? Will be glad to share some useful info that I found: https://bit.ly/31OV48A

Re: Top Customer Support Blogs, Communities, Podcasts and Newsletters

Merily — Wed, 15 Jul 2020 07:39:49 -0000

Hi, thanks for the extensive list!
Here's another CX community focused on support quality and QA - Quality Tribe. Have a look ✨

Re: 10 Tips for Responding Graciously to Customer Feature Requests

lodestarhotel — Sat, 20 Jun 2020 07:52:25 -0000

Really this is great article, this article is informative and amazing.
Thanks for sharing this article, from Lodestar Hotel

Re: 4 Simple Ways to Reduce Response Times & Delight Customers

Mark Watson — Mon, 08 Jun 2020 07:55:29 -0000

Top level management always look for quantitative metrics that account to customer satisfaction. it's high time that we look at numbers to better our service towards our customers.

Re: The Subtle Differences Between Customer Support and Customer Service

Edaliso IT — Thu, 04 Jun 2020 07:14:47 -0000

Hiii Catherine,

You have explained very well throughout this article.
At Edaliso, we follow an experience driven service delivery approach, bridging the gap between advanced tools and tangible outcomes. Our IT support Services in London and Web Network Solutions offer customer support.

Re: The Advanced Guide to Customer Service Training

morales — Tue, 19 May 2020 10:37:21 -0000

Customer service guides never gets old (+1)
- Briant

Re: 10 Tips for Responding Graciously to Customer Feature Requests

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Re: When Should You Be Recruiting Your Next Support Agent?

Nick — Mon, 20 Apr 2020 12:56:25 -0000

Great article! Where is the free spreadsheet?

Re: What Is a Helpdesk? What Isn’t a Helpdesk?

Mark Watson — Wed, 15 Apr 2020 03:34:38 -0000

That's a good idea to reach first to the customer. It builds a trust and allows for your brand to grow considerably without paying for extra marketing campaigns.