Kayako Blog - Latest Comments

Re: Bringing the Helpdesk to Windows Phone

jmekayako — Thu, 26 Jan 2012 05:42:48 -0000

Almost, we expect it to be in the App Store in a couple of weeks!

Re: Major New Update: Introducing Unified Search and Reports Export

ewick86 — Wed, 25 Jan 2012 21:49:43 -0000

great job guys, looks awesome! I can't wait to try it out.

Re: Bringing the Helpdesk to Windows Phone

Alvaro — Wed, 25 Jan 2012 18:37:21 -0000

Is it finished the beta for iOS?

Re: Major New Update: Introducing Unified Search and Reports Export

Alvaro — Wed, 25 Jan 2012 18:16:50 -0000

Confratulations!!!! Good work ;)

Re: Reports 2 Beta: Weapons-Grade Helpdesk Analytics For Everyone

jmekayako — Tue, 24 Jan 2012 17:20:10 -0000

We aren't going to be able to announce ETAs or publish a roadmap for some time yet, I'm afraid... we're going to try keep releases as regular as possible, though. We'll aim eventually for almost monthly updates.

Re: Reports 2 Beta: Weapons-Grade Helpdesk Analytics For Everyone

Andres Berdugo — Tue, 24 Jan 2012 15:39:08 -0000

Congrat guys.

When are you going to start announcing ETA's, we are spending precious time and money upgrading every month and it would be proper to specify dates or release cycles to plan ahead.
Thanks.

Re: Major New Update: Introducing Unified Search and Reports Export

jmekayako — Tue, 24 Jan 2012 13:59:50 -0000

We are currently working on report charting and scheduling - stay tuned!

Re: Bringing the Helpdesk to Windows Phone

Alvaro — Sun, 22 Jan 2012 05:08:44 -0000

yumm

Re: Bringing the Helpdesk to Windows Phone

Вадим Кысса — Thu, 19 Jan 2012 12:59:51 -0000

Can't wait :)

Re: Case Study: How Peugeot uses Kayako to exceed customer support expectations

cell phone cases — Thu, 19 Jan 2012 04:21:10 -0000

Been a huge fan of Peugeot and also been keeping an eye on the cars that they have introduced over the years. I have never liked being on hold when I talk with the customer support of any company. I mean why can't the representative research his/her material while talking to me at the same time? I think if these reps continued to talk more with the customers rather than putting them on hold they would get more appreciations.

Re: Bringing the Helpdesk to Windows Phone

Adam — Thu, 19 Jan 2012 02:56:41 -0000

Hi Volker,

After some investigation, I found guidance from Peter Torr, a Program Manager in the Windows Phone 7 Application Platform at http://blogs.msdn.com/b/ptorr/.... It states that providing a backward navigation link from a deep-linked live tile would contravene the Windows Phone 7 design guidelines.

> Tapping on a tile should deep-link directly into the content that the user pinned, and the Back key should always exit the application and return to Start.

> If you deep-link into an item ... it is fine for you to allow further actions to be taken from that point on. But these further explorations must be forward navigations, never backwards... when they are done and they want to return to what they were doing, they can use the Back button.

I will keep this request in mind - but in the mean time, for the sake of consistency with the platform, I will not be making this change.

Re: Bringing the Helpdesk to Windows Phone

Adam — Thu, 19 Jan 2012 02:08:17 -0000

Hi Volker,

No worries. I will investigate this and see if I can make that improvement in the next revision.

Re: Bringing the Helpdesk to Windows Phone

Volker — Thu, 19 Jan 2012 00:56:51 -0000

This app is just wonderful and works really great even on the beta without a single glitch. Nice work!

Lets see when Live Chat comes into WP. Wow that would bring Kayako to a complete whole new level in customer care and support softwares !!!

Just one suggestion. When you pin a department to the live tile you cannot go to from that department to others after opening.

This means if you pin XX department, then open it, you are restricted to that department only. It would be nice to be able to jump from there to other departments or to the full app. Because you cannot pin all departments, so I have to pin 2 Kayako tiles to the start screen. One for the department I want to receive the push notifications of new tickets and the other one for the full app to let me see all departments.

It would be nice to be able to jump from that department directly to the full app.

Re: Bringing the Helpdesk to Windows Phone

Alvaro — Wed, 18 Jan 2012 20:25:12 -0000

I will be waiting for that ;)

Re: Register for the Kayako Mobile for Windows Phone Beta

Adam — Wed, 18 Jan 2012 16:03:50 -0000

The app is now available in the Marketplace - see http://blog.kayako.com/2012/01...

Re: Kayako Mobile for Android Now Available

Adam — Wed, 18 Jan 2012 16:01:54 -0000

Now available at http://blog.kayako.com/2011/12...

Re: Bringing the Helpdesk to Windows Phone

jmekayako — Wed, 18 Jan 2012 14:36:14 -0000

A new beta for Kayako Mobile for iOS is out this week, and we'll be publishing it to the App Store shortly afterwards!

Re: Kayako Mobile for Android Now Available

PlayBox TV — Tue, 17 Jan 2012 08:50:31 -0000

Hello, is it possible to have Live Chat functionality in Kayako Mobile? If not is it planned to be included in future?

Re: A Huge Update… and Introducing Reports 2 Beta and OnSite 2 Beta

jmekayako — Wed, 11 Jan 2012 11:44:01 -0000

Ok, that definitely shouldn't be the case. Is this even the case when starting a brand new report? If yes, please can you submit a support ticket so we can check this out for you? If no, it is most likely to do with the syntax of your KQL (which if you were trying to reference swchatobjects and the like, would be invalid).

Re: A Huge Update… and Introducing Reports 2 Beta and OnSite 2 Beta

heather — Wed, 11 Jan 2012 11:36:07 -0000

Autocomplete actually isn't working at all for me - it doesn't pop anything up, so I have no idea what to work with.

Re: A Huge Update… and Introducing Reports 2 Beta and OnSite 2 Beta

jmekayako — Wed, 11 Jan 2012 10:10:44 -0000

Hi Heather. You're right, we're a bit late on the field reference. We will be putting one together. Right now it is just a case of type and see what the autocomplete suggests (lets) you use.

Talking of swchatobjects specifically, Reports doesn't let you interact with the database directly. Tables and fields are abstracted, so they have different (and we think more intuitive) names and labels.

To see a list of fields you can reference, start typing 'Chats.'

Hope this helps and thank you for the feedback.

Re: A Huge Update… and Introducing Reports 2 Beta and OnSite 2 Beta

heather — Wed, 11 Jan 2012 09:22:49 -0000

I do have SQL knowledge and couldn't pull in a report based on the swchatobjects table - it just sat there and didn't do anything when I hit "run". Kayako needs to give us a reference as to what fields we're allowed to use to create the queries.

Re: Automatic Call Recording, In-Helpdesk Call Playback and Custom Field Searching

Juergen W — Tue, 03 Jan 2012 13:41:53 -0000

Cannot see the call recording feature in Kayako Desktop version 4.1.0.607? Where to find and/or activate it?

Re: Register for the Kayako Mobile for Windows Phone Beta

AJay Hubbard — Tue, 03 Jan 2012 09:39:21 -0000

Nice!!!!!

Re: Automatic Call Recording, In-Helpdesk Call Playback and Custom Field Searching

Jesper Nygaard — Tue, 03 Jan 2012 03:48:55 -0000

Does anyone know if this call logging integrates with uSoft Lync???